Welcome to Changzhou Yongchang Granulating Drying Equipment Co., Ltd.
Your Position :Home > Contact Us > Customer Service
Customer Service

Our company has paid attention to the customer's pre sales and after-sales service for many years. It is our consistent commitment to provide satisfactory solutions, high quality products and perfect after-sale services to win the satisfaction of every customer.

Optimization design: we communicate patiently with users, understand the actual needs of users, and provide users with the best design options.
Long term guarantee for spare parts: we guarantee to provide users with at least 10 years of spare parts service, and avoid equipment idle due to the aging of equipment parts.
Equipment upgrading and upgrading: we fully consider the user in the process of enterprise development capacity, energy saving and other new needs, we provide you with a new transformation plan, save your money...

Operation training service: when equipment delivery, we provide your staff with comprehensive equipment use, maintenance, simple maintenance training services, and provide written documents to avoid the flow of employees cause equipment shutdown...

Incoming test service: we have a complete material testing center, welcome new and old customers to provide various materials on-site test materials.
Service flow:

1. Before sale:
Establish a file, contact with customers, introduce the factory's technology and equipment, understand the needs of the user, recommend the corresponding equipment, implement the test materials and technical preparation, and improve the technical parameters.

2. In the sale:
We provide users with relevant drawings and technical information, coordinate user equipment installation and construction, and inform users about the speed and quality of production. Ensure user engineering progress is synchronized with equipment manufacturing. Handle emergencies and maintain good communication with users.

3. after sale:
Send staff to user guidance and installation, responsible for commissioning until delivery.He is responsible for the operation of user related personnel and maintenance of skills training.Long term high quality and good price provide spare parts.Equipment warranty period one year, in one year after acceptance of equipment damage caused by the quality of the equipment, responsible for free maintenance, such as due to improper operation due to the cost of charging, and 48 hours of service maintenance, that is, the first 24 hours of receipt of the user's message must answer the user's questions, such as not on the phone. To solve the problem, we will arrive at the user site to solve the problem within the next 24 hours.

4. The basic flow chart of the service


Changzhou Yongchang Granulating Drying Equipment Co., Ltd. is a professional manufacturer engaged in the research, development, and manufacture of drying equipment and pelletizing machinery. Currently, it is a company that produces a wide variety of drying equipment and specifications in China.